FAQS

How can we help?

Popular questions

HOLIDAY SHIPPING

PURCHASE YOUR GIFTS BEFORE DECEMBER 16th TO RECEIVE THEM IN TIME FOR THE HOLIDAYS!

RETURNS FOR THE HOLIDAYS

Purchase your gifts with total peace of mind: if you order between November 10th and December 17th, you can request to return an item up to January 10th, 2027!

Do I have to register to complete the purchase?

No, you don’t have to register on our website to shop.

If you create a Personal Account, you can:

  • Track your orders and check your purchase history
  • Request a return and/or an exchange
  • Manage your personal information
  • Contact the Weekend Max Mara Stylists
  • Add items to your Wishlist

Click here to create your Personal Account.

Can I amend my order before it is shipped?

Amendments can be made before the warehouse has processed the order.

If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.

Where can I find a size guide?

Click here to view the Weekend Max Mara size guide.

What are the shipping times?

Orders are delivered within approximately 4-8 working days.

Products are delivered by courier during office hours, Monday to Friday. Shipments and deliveries are not made on public holidays.

Always choose an address where someone can receive the delivery. If you prefer to have your order sent to the office or reception, please also give the name of the contact person.

What are the shipping costs?

Shipping is always free.

How can I check the shipping status?

The e-mail with the subject “We have shipped your items” contains the Tracking Number, which allows you to track the delivery in real time on the courier's website.

If you are a Registered User, you can log in to your account and track delivery in the “My orders” section, if you made the purchase from your Personal Account.

What happens if I am not at home when the courier comes?

The courier will make another delivery attempt and/or you will receive an automated email in which to reschedule the delivery.

If you do not receive this email or the second delivery attempt is unsuccessful, please contact Customer Service.

Which countries do you ship to?

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Choose the country where you want the products to be delivered; if you're buying a gift, remember to select the recipient's country.